Actually...

Today I found out something about myself. Well to be fair I already knew this but I chose to ignore it. Why? Because the consequences weren't beneficial nor did they hurt me in any way. What I missed is that essentially it did hurt me. It wasn't physical bruising, it was a mental thing. So now, today, I'm planning to take a stand and stop it. I will no longer let people walk all over me. I guess it's my fault anyway because when you have the inability to make a decision it sends the message out that this is someone that needs their hand held throughout life. Well I don't. No I can't make the decision if I want chicken or beef. No I don't know what I want for dinner, and no I don't know where I want to go when we go out. (Um...by the way...if you ask me out you should KNOW what we're going to be doing.) I know what you're wondering, "Amanda, why did you decide that now? Why not earlier/later?" Well I may not know my job exactly perfect yet but I do know the customer part. A lot of customers were jerks today but overall this one just sent me over the edge. When he refused to do his part of the initial paperwork and proceeded to tell me why in a very unmistakably rude way I just grabbed the paper and said thank you, and walked away while he continued talking to me. I was later told by my coworker the proper answer (because he was being a jerk) which was a great response...and I kinda wished he was there whispering that in my ear lol. Some of you may think that I handled it pretty well but just walking away but in doing so I believe it showed submission and allowed him to "bully" me in a sense to allow him to do what he wanted rather than what was right.

I've been in customer service for a while. One of my favorite things that a friend told me is to use the word "Actually" it is the polite way to say. You're Wrong!

Actually, the reason why you couldn't find that book is because it was written by soandso.

Actually, if you don't sign this paper we can't work on your car.

Hope that helps anyone else who deal with difficult customers :)